Cookie Pollicy

  1. What are cookies?
    1. Cookies are tiny data files downloaded to your computer or mobile device when you visit a website, social media platform, or application. As you navigate through these digital environments, cookies collect and store information regarding your interactions and usage.

      Typically, cookies track details related to your device rather than personal identity. This includes the type of device you're using, your browser type, the links you click on, your IP address, and the pages you visit both on our and external websites.

      Under certain conditions, the data gathered by cookies can be linked with your identifiable information, especially if you sign into an account or engage with personalized links sent to you via email.

      Cookies play a crucial role in enhancing user experience by maintaining customized website settings and facilitating content delivery. For instance, by recognizing your device on subsequent visits, cookies enable us to remember your preferences, contributing to a more tailored and seamless experience. Moreover, cookies are essential for the fundamental operations of a website and overall user satisfaction.

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  2. Types of cookies we use
    1. Below are the main types of cookies we use:
      Cookie How we use this cookie
      Session Cookies Session cookies are used to track your movements from page to page and store data required so you can complete your purchase (e.g. these cookies remember items in your shopping cart). These cookies are usually erased when you close your web browser.
      Persistent Cookies Persistent cookies are stored on your device between browser sessions for a pre-defined amount of time. These cookies allow the site to remember your information or settings across the site (for example, to store your items in the shopping cart, while you continue browsing), and keep you logged in on our website unless you choose to log out (if you log out, your cart will be erased). These cookies also enable targeted advertising.
      First Party Cookies First party cookies are set by the website you are browsing. We may share these cookies across members of the Greencross Group, for advertising purposes.
      Necessary Cookies Necessary cookies are either session or persistent cookies, and are used to perform functions such as storing data and remembering you between pages, for example when you navigate from page to page in a session where you are logged into your account. Similar to session cookies, these cookies are necessary for a number of functional features on our website.
      Tracking and Social Cookies Tracking and social cookies are either session or persistent cookies, but are not essential to the function of our website. These cookies help improve your experience by providing content relevant to you and your interests.


      1. In addition to cookies, we employ various technologies to monitor your online activities. These include:

        • Cross-device tracking: This technique links your online behavior across multiple devices you own, such as smartphones, desktops, tablets, or wearable tech. For instance, if you sign into our service on your smartphone and later on your laptop, we can correlate this data to deliver targeted advertisements tailored to your interests across these devices.

        • Web beacons: Web beacons are snippets of code that can display images on a webpage or can be used to transmit your unique identifier to a database, linking you with information previously collected about you. This enables us to follow the websites you visit. By utilizing web beacons and tools like Google Analytics, we analyze your online behavior for marketing purposes, helping us to better understand consumer patterns and to suggest products or services that might interest you.

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  3. How do we use cookies?
    1. We utilize a mix of cookies, as outlined in Part 2, tailored to your interactions with our websites and your specific activities on them.

      Our use of cookies serves multiple purposes aimed at enhancing your online experience. We strive to understand our users better, allowing us to offer a more personalized navigation experience. By recognizing your preferences, we can customize our offerings, services, and advertisements to suit your interests.

      Cookies also play a crucial role in enabling various functionalities across our sites, contributing to the improvement of our website's design and functionality, as well as the content we provide. Specifically, cookies help us to:

      • Monitor which pages you visit on our sites and third-party platforms;
      • Gather data on how our websites are used;
      • Remember items you've added to your shopping cart while you explore other pages;
      • Keep you signed in, eliminating the need for frequent logins;
      • Present targeted offers and promotions that align with your interests.
  4. What are your choices regarding cookies?
    1. You have the flexibility to manage your cookie preferences across various sites and devices by adjusting the settings in your web browser. Depending on the browser you use, you might have the option to reject specific third-party cookies.

      Remember, you'll need to modify these settings individually on each device and browser you use to browse the internet.

      If you choose to restrict or remove cookies:

      • You might miss out on certain deals and opportunities presented on our websites;
      • You may encounter restricted access or reduced functionality on some sections of the websites you visit;
      • Advertisements will still appear, but they might not be as relevant to your interests.

      To alter your cookie preferences, navigate to the privacy or settings section of your web browser and adjust the cookie and site data settings accordingly.

      Furthermore, for websites that offer personalized advertising (like Facebook), you can adjust your account settings to manage the degree to which you receive ads based on your cookie data.

  5. More information
    1. We appreciate that there is lots of information available on what cookies are and how they work, the different types of cookies, and your choices when it comes to changing your browser’s cookies settings.

      To better understand cookies (and how to change your cookie preferences), please see the Office of the Australian Information Commissioner’s fact sheet on targeted advertising.

      For more general information about how we collect, use, disclose and store personal information (as defined in the Privacy Act 1988 (Cth)), please see our Privacy Policy petbarn.com.au/privacy-policy.